Refund & Shipping Info

Refund Policy

If you are not satisfied with your purchase, you have 30 days from the purchase date for a full refund or exchange. Please note that sale items are final sale.
All accessories (including: masks, mask accessories, hair accessories etc.) are final sale for hygienic reasons, and cannot be exchanged or returned. In the event of any returns or exchanges, the items must be unworn and in original condition with the tags attached. Proof of purchase must be verified before the return/exchange is processed. ai does not cover any expenses incurred with return shipping and we do not refund on shipping charges incurred with your order. We reserve the right to refuse any returns or exchanges that do not meet these standards. Please send back all returns to our Toronto office at this address: 

ai- 1043 Bloor Street West, 3rd Floor, Toronto, Ontario, M6H 1M4 

Please note: there are no price adjustments allowed on any items previously purchased or there after. All sale items are final sale. Two promotions cannot be combined at one time. No exceptions can be made. 

Black Friday Sale: Up to 30% off select items, some exclusions apply. Discount is automatically applied at checkout. No price adjustments allowed and discounts cannot be combined. All items are final sale, no exceptions can be made. 

If you have questions about styling or require any other assistance please feel free to email us at joanna@aitorontoseoul.ca or connect with us via Instagram DM or Facebook Messenger. We will do our absolute best to help assist you before you make a purchase.

We will repair any manufacturer's defects on new products at no charge to you within 30 days of purchase. Please contact us and ensure to have your order information and pictures. Damage repairs and replacements are a case-by-case basis and it is not guaranteed that we can replace/repair your item based on the circumstances. We have the right to refuse any damages or requests. 

Shipping info

All orders are shipped from our Toronto Office via Canada Post or DHL. 

Local Toronto Delivery is done by our courier via Face Drive- a proudly Canadian company. Face Drive utilizes sustainable transportation choices in order to reduce the collective footprint on the environment. 

Please note: all deliveries located outside of the GTA will be subject to an extra surcharge of $5. Our local courier service will deliver this order within 3-5 business days. Please ensure to check your email inbox or text messages for delivery updates. 

If your shipping address is PO Box, please provide the full address and information to ensure there are no delays with your package. It is best to provide a residential/work address. If you select a work address, please notify us of the business hours in the note section at checkout. 

CONTACTLESS TORONTO CURBSIDE PICKUP

Pickup hours: Monday-Friday 10am-6pm

ai offers contactless curbside pickup for online orders. Place an order online and safely pick it up at our Toronto office. 

Pickup instructions will be provided upon placing your order. 

CANADIAN SHIPPING RATES

Local Toronto Delivery. Rates available at checkout if eligible

Standard Delivery. Rates available at checkout if eligible. 

Tracked Shipment. Rates available at checkout. 

FREE SHIPPING in Canada for orders over $150

USA SHIPPING RATES

DHL Express (1-3 Business Days)- Rates available at checkout. 

Free SHIPPING in the USA for orders over $175 CDN

Additional duties may apply upon arrival. ai Toronto Seoul is not responsible for these additional costs.

INTERNATIONAL SHIPPING RATES

Delivery costs depend on the dimensional weight and size of your order:

DHL Express (3-5 business days)

Additional duties may apply upon arrival. ai Toronto Seoul is not responsible for these additional costs.

Delivery Delays and Damages 

Please note that once your order has left our site, we have no control over the speed of delivery. If your package is delayed, please consult the shipping carrier using the tracking number provided. In most cases, the shipping carrier will be able to provide the most up to date information on your package.

We will not be responsible or liable if any item you have purchased on this website or have attempted to exchange to us is lost, misdirected or delivered late. 

Lost and Late Packages 

ai is not held accountable or liable for any delivery or return delays, disruptions or interference, or failures that are caused (whether direct or indirect) by an event that is outside of our influence or control. This includes the following: labour disturbance (strikes, lock-outs), criminal conduct, pandemic, terrorism, natural disaster, extreme weather conditions and accidents.

We do our absolute best to deliver and confirm. All lost or late packages must be reported to our customer service team exceeding no more than 3 business days to our customer service team. Please email info@aitorontoseoul.ca