Refund Policy

You can return or exchange any handbags in its original condition within 7 days following the date of delivery. However, you will be responsible for the shipping fees. We reserve the right to refuse any returns or exchanges that do not meet these standards. We will not be responsible or liable if any item you have purchased on this website or have attempted to exchange to us is lost, misdirected or delivered late. All hair accessories are FINAL SALE. All sale items are FINAL SALE and cannot be exchanged under any circumstances. We will glady repair any manufacturer's defects on new products at no charge to you within 30 days of purchase. 

Shipping Info

All orders are shipped from our Toronto Office via Canada Post or UPS.

We do not ship to PO Boxes therefore; it is best to provide a residential/work address.

CANADIAN SHIPPING RATES

Orders from Ontario

We offer free local pick up at our Toronto Office located at:
1043 Bloor Street West
3rd Floor
Toronto, Ontario
M6H 1M4

Canadian Orders

FREE SHIPPING on all orders over $100 within Canada.

Purchases Under $100

Delivery costs depend on the dimensional weight and size of your order and the delivery service you select:

UPS Standard or Canada Post (3-7 Business Days)
UPS or Canada Post Expedited (2-5 Business Days)
UPS Next Day Delivery (Order must be placed before 12:00PM EST on a regular business day in order to receive your order the following business day)

USA SHIPPING RATES

Local Pick up option is available if you are travelling to Toronto. If you choose this option but change your mind, please email torontooffice@aitorontoseoul.ca to arrange for shipping and an invoice will be emailed to you. Delivery costs depend on the dimensional weight and size of your order:

Canada Post Tracked Shipment (5-14 Business Days)

Additional duties may apply upon arrival. ai Toronto Seoul is not responsible for these additional costs.

INTERNATIONAL SHIPPING RATES

Local Pick up option is available if you are travelling to Toronto. If you choose this option but change your mind, please email torontooffice@aitorontoseoul.ca to arrange for shipping and an invoice will be emailed to you. Delivery costs depend on the dimensional weight and size of your order:

Canada Post Tracked Package (1-3 Weeks)

Additional duties may apply upon arrival. ai Toronto Seoul is not responsible for these additional costs.