Refund & Shipping Info

Refund Policy

Due to the current circumstances of Covid-19, there will be a temporary change to our return policy, all sales will be final.

Please note: there are no price adjustments allowed on any items previously purchased or there after. All sale items are final sale. Two promotions cannot be combined at one time. No exceptions can be made. 

If you have questions about styling or require any other assistance please feel free to email us at or connect with us via Instagram DM or Facebook Messenger. We will do our absolute best to help assist you before you make a purchase.

We will glady repair any manufacturer's defects on new products at no charge to you within 30 days of purchase. 

Delivery Delays and Damages 

Please note that once your order has left our site, we have no control over the speed of delivery. If your package is delayed, please consult the shipping carrier using the tracking number provided. In most cases, the shipping carrier will be able to provide the most up to date information on your package.

We will not be responsible or liable if any item you have purchased on this website or have attempted to exchange to us is lost, misdirected or delivered late. 

Lost and Late Packages 

ai is not held accountable or liable for any delivery or return delays, disruptions or interference, or failures that are caused (whether direct or indirect) by an event that is outside of our influence or control. This includes the following: labour disturbance (strikes, lock-outs), criminal conduct, pandemic, terrorism, natural disaster, extreme weather conditions and accidents.

We do our absolute best to deliver and confirm. All lost or late packages must be reported to our customer service team exceeding no more than 3 business days to our customer service team. Please email 

Shipping info

All orders are shipped from our Toronto Office via Canada Post or UPS.

Local Toronto Delivery is done by our courier via FaceDrive- a family owned, Toronto company. 

We do not ship to PO Boxes therefore; it is best to provide a residential/work address.


Pickup hours: Monday-Friday 10am-5pm 

ai offers contactless curbside pickup for online orders. Place an order online and safely pick it up at our Toronto office. 

Pickup instructions will be provided upon placing your order. safely pick them up at our Toronto office. 


FREE SHIPPING in Canada for orders over $100


Free SHIPPING in the USA for orders over $150 

Canada Post Tracked Shipment (5-14 Business Days)

Additional duties may apply upon arrival. ai Toronto Seoul is not responsible for these additional costs.


Delivery costs depend on the dimensional weight and size of your order:

Canada Post Tracked Package (1-3 Weeks)

Additional duties may apply upon arrival. ai Toronto Seoul is not responsible for these additional costs.